Terms Of Service

Herewith our standard terms to govern all our rentals.

PERIOD OF RENTAL

The Guest shall take occupation of the premises after 14h 00 on the day of arrival unless otherwise arranged and agreed by both parties.

The Guest shall vacate the premises and restore possession thereof to the Villa/Apartment Owner at 11h 00 on the date of departure unless otherwise arranged and agreed by both parties.

If the Guest wishes to extend the period of rental, this can be arranged through Luxury Euro Stay  on the following conditions:

The property must be available for a further rental period;

The extension must be agreed to in writing by the Guest and Luxury Euro Stay  on behalf of the owner and shall be null and void unless signed by both parties.

The additional rental to be paid shall be agreed to in writing.

The breakage deposit shall not be used to pay for such additional rental.

The Guest undertakes to vacate the premises and restore possession thereof to the Villa Owner at 11h00 on the agreed extended day of departure.

For arrivals and departures between 6pm and 8am, a late or early check-in/ -out fee will be added to your invoice.

GUEST

The Guest shall not be entitled to sub-let or to permit any other parties than those stipulated above, to occupy the premises.

The Guest shall not be entitled to cede or assign all or any of his/her rights in terms of this agreement, without the written consent of Luxury Euro Stay  acting on behalf of the Villa/Apartment Owner.

RESERVATION TERMS & CONDITIONS

The reservation of a villa/apartment(s) shall only be confirmed once Luxury Euro Stay  receives the specified deposit (50% as per quote or provisional booking).

The outstanding rental is due 60 days prior to arrival. Should the full rental not be paid 60 days prior to arrival, the central reservation is entitled to cancel the reservation made, 48 hours after a written reminder is sent to the client on the due day of payment.

For all bookings made less than 60 days prior to arrival, the complete rental is payable once off.

The check in time for the premises shall be at or after 14h 00 on the occupation date and checkout time shall be at or before 11h 00 on the termination date.

The deposit shall be paid to Luxury Euro Stay  by direct deposit into the account number as per the invoice. The confirmation of the deposit shall be e-mailed to accounts@luxuryeurostay.com/ info@luxuryeurostay.com

The Guest acknowledges that unless such confirmation is emailed to Luxury Euro Stay , it will not be possible to identify the payment and allocate it to the credit of the Guest.

BREAKAGE DEPOSIT

The Guest shall pay Luxury Euro Stay  a breakage deposit as per the invoice prior to arrival. Such sum shall be held as a deposit in the account of the Villa Specialist and the Villa Owner and/or Luxury Euro Stay  shall have the right to apply the whole or portion thereof towards payment of any liability of whatever nature for which the Guest is responsible, including but not limited to damages caused to the premises, replacement of items missing in inventory and legal fees, if necessary.

Luxury Euro Stay  shall retain the breakage deposit until all repairs and/or replacements have been completed.  Should none be necessary, the security deposit will be refunded to the guest upon check out.

The Guest will not be allowed to take occupation until the full rental and breakage deposit has been paid.

COMPLAINTS ARISING

The Guest undertakes to contact Luxury Euro Stay  as soon as possible should any complaints or problems arise during the course of their stay so that these can be remedied. Luxury Euro Stay  cannot be held responsible for issues out of their control such as failure of the water supply, electricity, telephone and internet services, pool filtration, or any of the appliances. Luxury Euro Stay  also does not have control over building works on neighboring villas. Luxury Euro Stay  undertakes to resolve any problems to the best of their ability as soon as possible once notified of them. Complaints or problems must be brought to our attention as soon as possible during the Guest’s stay as neither Luxury Euro Stay  nor the Villa/Apartment Owner can be expected to help if only notified following departure.

In the event that the Guest vacates the property without notification during the rental period, the Guest will lose any rights they might otherwise have had to compensation.

CANCELLATION

45 days before arrival – No cancelation fee is applied.

30 – 44 days before arrival – 25% cancelation fee will be charged.

15 – 29 days before arrival – 50% cancelation fee will be charged.

No refund for cancelations less than 14 days before arrival.

 

All Guests are advised to take out travel insurance

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